Job Description
Sandisk understands how people and businesses consume data and relentlessly innovates to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, Sandisk's solutions have become the beating heart of the digital world. Sandisk combines powerful manufacturing capabilities with an industry-leading portfolio of products recognized globally for innovation, performance and quality. Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations and as Sustainability Lighthouses for breakthroughs in efficient operations. With its global reach, Sandisk supports the global supply chain with the Flash memory required to keep the world moving forward.
As the Manager, People Support - APAC Leader, you will lead and evolve a high-impact people operations team that delivers a consistent, scalable and employee-centered service experience across the people portfolio. You will serve as a strategic partner to key regional and global ecosystem partners, enabling solutions and operational excellence across all aspects of the employee life cycle and evolving business and country-based requirements.
This role combines people leadership, service delivery expertise and transformational execution. You will lead a regional team, leverage data and qualitative insights to elevate employee experience, and drive simplification, standardization and innovation across service areas. The ideal candidate is a confident leader who thrives in fast-moving environments, brings strong analytical and systems thinking capabilities, and is passionate about building world-class people operations.
People Operations Strategy and Service Excellence
Shape and continuously refine the role of People Support as a strategic partner that maximizes efficiency, scalability and employee experience.
Champion a data-driven and employee-informed operating model, leveraging technology, insights and trends to proactively improve service delivery.
Serve as a subject-matter leader in HR service delivery best practices, applying country standards to achieve optimal operational outcomes.
Leadership and Operational Performance
Lead and develop a high-performing APAC Tier I team in a fast-paced, service-oriented environment.
Own day-to-day operational performance, including SLAs, KPIs, case volumes, quality metrics and employee satisfaction.
Translate performance metrics into clear and compelling insights that demonstrate the value of People Support and inform decision-making by senior stakeholders.
Proactively manage capacity and workforce planning, flexing team resources to meet changing organizational needs and global demand.
Data, Insights and Continuous Improvement
Identify root causes through critical analysis and quickly implement corrective actions to improve service quality and operational efficiency.
Lead multiple continuous improvement initiatives involving digitalization, automation, standardization and centralization of complex HR processes.
Ensure strong data integrity, system accuracy and quality controls through disciplined testing, audits and attention to detail.
Stakeholder Partnership and Communication
Build trusted partnerships with HRBPs, COE teams, People Intelligence and business leaders to align priorities and deliver integrated solutions.
Develop and execute clear communication strategies for cross-functional initiatives, service changes and transformation efforts.
Consult and influence executive leadership with confidence, clarity and strong business acumen.
Act as a facilitator and change leader, guiding teams and stakeholders through rapid change and transformation.
Knowledge Management and Content Strategy
Identify knowledge gaps and high-volume employee inquiry themes across AskHR.
Partner with COEs to curate, update and maintain HR knowledge content, ensuring accuracy, consistency and compliance.
Create a unified, searchable and interconnected knowledge platform that delivers a simple and intuitive employee experience.
People Leadership and Change Management
Demonstrate exceptional people leadership through coaching, mentoring and talent development, building future-ready leaders.
Foster a culture of accountability, innovation and continuous learning within the People Support team.
Communicate vision, progress and change with clarity and empathy, motivating teams through transformation.
Qualifications
Bachelor’s degree from a regionally accredited four-year college or university, plus 10+ years of relevant experience and/or training.
Successful track record of automating processes and enhancing effective employee experiences through streamlined and technology-enabled solutions.
Demonstrated success leading a team and engaging cross-functionally within HR operations, shared services or service delivery environments.
Strong understanding of tiered HR service delivery models and shared services best practices.
Proven analytical, problem-solving, decision-making and project management capabilities.
Excellent communication and presentation skills, with the ability to deliver concise and impactful messaging to leadership.
Highly organized with exceptional attention to detail and the ability to manage competing priorities and meet deadlines in high-stakes environments.
Ability to thrive amid ambiguity, rapid change and evolving organizational needs.
Flexibility to support global time zones as required.
Preferred qualifications include experience with Workday and ServiceNow Case Management, knowledge of HR functional policies and practices, prior experience in the manufacturing industry and hands-on experience leading transformation efforts in digitalization and automation.
Sandisk thrives on the power and potential of diversity. As a global company, Sandisk believes the most effective way to embrace the diversity of its customers and communities is to mirror it from within. The fusion of various perspectives results in better outcomes for employees, the company, customers and the world. Sandisk is committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
Industry Semiconductor and Flash Memory Technology
Employee Size 6,300+ signed contracts and more than 2,000 team members across 23 countries
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