Impeck Telecoms OPC Pvt Ltd provides IT and BPO solutions that help businesses generate qualified leads and streamline operations. The company serves clients across sectors such as Education, Healthcare, and Finance, delivering lead generation, data services, call center support, and e-support. With a focus on measurable outcomes, Impeck Telecoms enables organizations to improve customer engagement and business growth. Team members collaborate with diverse clients and technologies to build smarter customer connections and scalable processes.
Industry: IT Services and IT Consulting
Employee Size: 11-50 employees
The Human Resources Generalist is a full-time, on-site role based in Bengaluru, responsible for supporting the end-to-end HR lifecycle. Day-to-day responsibilities include administering HR policies, managing employee onboarding and offboarding, maintaining accurate HR records, and supporting performance management processes. The role coordinates employee benefits, handles benefits-related queries, and ensures compliance with company guidelines and applicable local regulations.
The HR Generalist will assist in recruitment activities, support employee engagement initiatives, and collaborate with managers to address HR-related issues. The position requires close coordination with internal stakeholders to maintain a positive, inclusive, and efficient workplace.
Core Responsibilities
Employee Lifecycle Management
Manage onboarding, job changes, transfers, leave of absence, and terminations.
Prepare and maintain HR documentation including contracts, letters, and compliance records.
Execute HR transactions in HRIS tools such as Workday, ServiceNow, and SAP.
Employee Relations & Support
Handle Tier 2 employee queries across multiple channels including calls, HR portal, and email.
Provide guidance to managers on HR policies and processes.
Support conflict resolution and promote a culture of respect and inclusion.
Compliance & Governance
Ensure adherence to local labor laws and global HR standards.
Maintain accurate employee records and statutory filings.
Partner with payroll and benefits teams for compliance reporting.
Talent & Culture
Assist in recruitment processes including job postings, interviews, and onboarding.
Drive diversity and inclusion initiatives.
Support employee engagement programs and training sessions.
HR Transformation
Contribute to process optimization and workflow automation.
Leverage AI-enabled HR tools for documentation, analytics, and employee support.
Act as a reviewer for AI-generated HR content to ensure compliance and appropriate professional tone.
Typical Skills & Qualifications
Education: Bachelorβs or Masterβs degree in HR, Business Administration, or a related field.
Experience: 3β5 years of experience in HR operations or HR Generalist roles.
Candidates should possess strong knowledge of HR policies, compliance, and employee relations. Excellent communication and interpersonal skills are required, along with an analytical mindset and the ability to use HR metrics for informed decision-making.
Candidates should possess skills in Human Resources and HR Management, with experience handling core HR operations. Candidates should possess skills in HR Policies, including developing, implementing, and updating HR guidelines and procedures.
Candidates should possess skills in Employee Benefits and Benefits Administration, including enrollment, communication, and issue resolution. Strong interpersonal, communication, and conflict-resolution skills are required, with the ability to work effectively across different levels and functions.
Knowledge of local labor laws and HR best practices is required, along with high attention to detail and confidentiality. A Bachelorβs degree in Human Resources, Business Administration, or a related field is required. Prior experience as an HR Generalist or in a similar role is preferred.
Proficiency in HRIS or HR management systems and basic MS Office tools is also expected.