Job Description
Smaaash Entertainment Pvt. Ltd. is hiring an experienced Training Manager / Learning & Development (L&D) Manager for its Hyderabad location. This is a full-time opportunity for professionals who can lead learning initiatives, drive employee capability development, improve operational excellence, and enhance customer service standards across multiple locations. The selected candidate will be responsible for identifying training needs across business functions, preparing annual training plans, designing and delivering induction, operational, behavioural, leadership, customer service, and compliance training programs. The role includes driving learning initiatives to improve guest experience, operational efficiency, and employee productivity, conducting Fire & Life Safety, SOP, and statutory compliance training, developing training calendars, learning content, assessments, and evaluation reports, building leadership pipelines through employee development and succession planning, tracking training effectiveness through KPIs and business performance metrics, maintaining training documentation, and supporting audit compliance. Candidates should have 5β8 years of experience as a Training Manager or Learning & Development Manager, preferably from Hospitality, Food & Beverage, Retail, Gaming, Entertainment, Amusement, or Service industries. The ideal candidate should have strong expertise in Learning & Development, SOP Training, Leadership Development, Customer Experience, and Compliance Training along with excellent presentation, facilitation, and stakeholder management skills. Proficiency in English, Hindi, and Telugu is mandatory. Male candidates are preferred. Maximum age limit is 38 years. Immediate joiners or candidates available within 15β30 days will be preferred. Occasional travel to Mumbai and other locations may be required based on business needs.
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