Job Description
Role Purpose
The HR Operations Administrator supports the effective delivery of HR operations across LTG by providing high-quality employee lifecycle administration, HR systems maintenance, payroll coordination and operational process support across multiple countries and jurisdictions.
The role is responsible for processing HR transactions, maintaining employee records, supporting HR workflows, managing documentation, coordinating payroll and benefits administration activities and ensuring HR processes are delivered accurately, consistently and in line with established policies, procedures and service standards.
Key Accountabilities
HR Systems, Data Management & Employee Records
Accurately process employee lifecycle transactions within HR systems, including hires, transfers, organisational changes, compensation updates, benefits changes and terminations.
Maintain accurate, complete and up-to-date employee records, documentation and personnel files in accordance with company policies, data privacy requirements and record retention standards.
Manage HR workflows, approvals and case management activities, ensuring timely completion and adherence to established service standards.
Serve as a first point of contact for employees and managers, responding to HR operational enquiries and resolving queries or escalating them as appropriate.
Support the administration and maintenance of HR systems through accurate data entry, record updates, workflow management and user support activities.
Conduct data validation and quality assurance activities to ensure high levels of data accuracy, integrity and consistency across HR systems and employee records.
Support HR reporting activities through the preparation, validation and distribution of standard reports, employee data extracts and operational metrics.
Maintain and administer employee documentation, including contracts, letters, employment changes and other HR-related correspondence.
Compliance, Audit & Data Integrity
Maintain accurate, complete and compliant employee records, ensuring documentation is stored and managed in accordance with company policies, data privacy requirements and record retention standards.
Support HR compliance activities through the completion of file audits, data validation reviews and routine quality assurance checks.
Process and coordinate employment verification activities, including right-to-work checks, background screening, reference requests and other pre-employment requirements.
Monitor the completion of mandatory documentation and compliance requirements, escalating exceptions or risks as appropriate.
Support internal and external audit activities through the preparation, validation and provision of employee records, documentation and supporting evidence.
Ensure HR documentation, employee files and system records remain current, accurate and compliant with regulatory and organisational requirements.
Identify and escalate data integrity, compliance or documentation issues while supporting timely resolution and corrective action.
Support adherence to HR policies, procedures and operational controls through consistent administration and record management practices.
Payroll & Benefits Coordination
Coordinate payroll administration activities across designated LTG jurisdictions, ensuring payroll inputs, employee changes and supporting documentation are submitted accurately and in line with payroll processing timelines.
Maintain payroll trackers, payroll calendars and payroll-related documentation to support effective payroll delivery across multiple countries and providers.
Liaise with payroll providers, internal stakeholders and the International Payroll Lead to support payroll processing, issue resolution and operational continuity.
Validate payroll-related employee changes and supporting documentation before submission, escalating discrepancies or concerns where appropriate.
Support payroll reporting, reconciliations, audit activities and payroll-related data validation processes.
Coordinate employee benefit administration activities across supported jurisdictions, including enrolments, amendments, leavers and provider notifications.
Support ongoing administration, reporting and reconciliation activities for international benefit programmes and North American benefits plans.
Coordinate benefits invoicing, eligibility reporting and reconciliation activities, identifying and escalating discrepancies where required.
HR Reporting & Data Support
Prepare and distribute recurring HR operational reports, including headcount, employee lifecycle, absence, organisational and compliance-related reporting.
Support the preparation, validation and maintenance of standard HR reports, data extracts and reporting for HR stakeholders and business leaders.
Perform data validation and quality assurance activities to ensure the accuracy, completeness and integrity of HR information.
Support ad-hoc reporting requests through the extraction, preparation and collation of HR data from relevant systems and sources.
Maintain reporting trackers, operational metrics and HR records to support effective workforce administration and operational decision-making.
Utilise HR systems and reporting tools to support data management, reporting activities and operational administration.
Use Microsoft Excel and other reporting tools to organise, validate and present HR data clearly and accurately.
Partner with the HR Systems & Operations Specialist to support reporting activities, data accuracy initiatives and continuous improvement of HR information processes.
HR Project & Operational Support
Provide administrative and coordination support for HR projects, initiatives and operational activities across LTG.
Maintain project trackers, documentation, action logs and supporting materials to ensure activities are delivered in line with agreed timelines.
Support HR projects through data preparation, information gathering, testing activities and administrative coordination.
Coordinate meetings, communications and follow-up actions associated with HR projects and operational initiatives.
Assist with the implementation of new processes, systems, programmes and organisational changes by completing assigned operational and administrative activities.
Contribute to project and operational reporting by providing accurate data, status updates and supporting documentation.
Collaborate with HR stakeholders to ensure project-related tasks and deliverables are completed accurately and within agreed timeframes.
Support continuous improvement initiatives through process documentation, feedback gathering and implementation support activities.
Support the administration and coordination of annual HR programmes and people-cycle activities, including performance management, engagement surveys, compensation activities and compliance processes.
What Success Looks Like
Accurate, timely and consistent processing of employee lifecycle transactions across all supported jurisdictions.
High levels of data accuracy, integrity and completeness across HR systems, employee records and documentation.
Employee records, contracts, correspondence and HR documentation maintained in accordance with company standards, compliance requirements and service expectations.
Effective administration of HR workflows, case management activities and operational processes with minimal errors and rework.
Timely resolution or escalation of employee and manager enquiries, resulting in a positive and efficient service experience.
Accurate and timely coordination of payroll inputs, benefits administration activities and supporting documentation across supported jurisdictions.
Candidate Profile
Experience & Knowledge
Experience supporting HR administration, HR operations, shared services or employee lifecycle processes within a complex organisational environment.
Experience processing employee lifecycle transactions, including hires, changes, transfers and terminations.
Experience maintaining employee records, HR documentation and personnel files with a high degree of accuracy and confidentiality.
Experience using HR systems to process transactions, maintain records and support operational HR activities.
Experience supporting payroll administration, payroll coordination or payroll-related activities across one or more jurisdictions.
Experience supporting employee benefits administration, provider coordination and reconciliation activities.
Experience working with HR workflows, case management processes and service delivery environments.
Skills & Behaviours
Strong attention to detail with a commitment to accuracy, quality and data integrity.
Excellent organisational skills with the ability to manage multiple priorities, deadlines and competing administrative activities.
Strong customer service orientation with a focus on delivering a responsive, professional and employee-focused experience.
Ability to follow established processes, procedures and service standards while maintaining high levels of accuracy and consistency.
Technical Capability
Proficiency in Microsoft Office applications, particularly Excel, Outlook and Word.
Experience using HR systems to process employee lifecycle transactions, maintain employee records and support operational HR activities.
Experience working with case management, workflow management or shared services ticketing systems.
Experience maintaining accurate employee records, documentation and data within HR systems and databases.
Experience preparing, validating and maintaining HR reports, employee data and operational metrics.
Experience supporting payroll administration, payroll coordination and payroll-related data activities.
Experience supporting employee benefits administration, provider coordination and reconciliation activities.
Ability to work with multiple systems, data sources and operational processes while maintaining high levels of accuracy and attention to detail.
Experience using HR technology platforms such as ADP Workforce Now, Oracle HCM, Sage HR or equivalent systems is desirable.
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Success Stories from Candidates Placed in this Field
Dipti Umesh Myathri - Maharashtra
Lord's Mark Biotech, Thane, Maharashtra
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"I got an opportunity to work with very good & growing organization like Lord's Mark Biotech in Thane only through your portal Pallavi & Team. Your job postings really works. Very genuine and effective. Thanks Pallavi Dhulekar &
Team."
PARTHA PRATIM GHOSH - Delhi
Ashimara Living Private Limited, Delhi
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"I sincerely thank Pallavi & Team for their unwavering support during one of the toughest phases of my career. After being laid off in Dec 2022, I struggled to find the right opportunity. Their guidance, motivation, resume support, interview assistance, and constant encouragement kept me going. Today, I'm grateful to have joined Ashimara Living Pvt. Ltd. (Your Space), Delhi, through their support. Special thanks to Pallavi, Rahul Soni, Yogita, Harshita, and the entire team for helping me rebuild my career."
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