Job Description
Overview
As a US HR Generalist, the selected candidate will perform routine tasks required to administer and execute human resource programs including compensation, benefits, and leave, disciplinary matters, disputes and investigations, performance, productivity, recognition and morale, occupational health and safety, and training and development.
Position Summary
Acro Service Corporation is seeking a detail-oriented and service-focused HR Specialist to support its North American Corporate Human Resources team. This is a full-time, direct-hire, in-office position that will report to the Chief Human Resources Officer.
The HR Specialist will primarily support unemployment claims administration, employment verification requests, and Work Opportunity Tax Credit reporting. This role requires strong attention to detail, professionalism, confidentiality, and the ability to gather and review information accurately to support timely and compliant HR processes.
Key Responsibilities
The US HR Specialist will be responsible for supporting a variety of HR functions, including but not limited to the following.
Support unemployment claims administration, including gathering relevant facts, documentation, and employment history information.
Review employee records, separation details, disciplinary documentation, attendance records, and other related materials to assist with unemployment responses.
Prepare timely and accurate responses to unemployment claim requests and related inquiries.
Participate as the company representative in unemployment telephone hearings as needed.
Work with internal HR team members, managers, and other stakeholders to collect information needed for claims, hearings, and responses.
Maintain accurate, organized, and confidential records related to unemployment claims and proceedings.
Respond to requests for Verification of Employment in accordance with company procedures and confidentiality requirements.
Track and report on Verification of Employment activity as needed.
Support Work Opportunity Tax Credit reporting by working with the company’s vendor to review reports, monitor activity, and assist with follow-up as appropriate.
Review vendor-provided WOTC reports for accuracy, completeness, and trends.
Assist with HR data entry, tracking, reporting, and administrative support.
Provide responsive service with a sense of urgency while managing matters that may have deadlines or timing constraints.
Support additional HR projects and initiatives as assigned.
Perform all other HR-related tasks as needed.
Skills and Abilities
Strong attention to detail and accuracy.
Ability to gather, review, organize, and summarize facts and documentation.
Ability to provide responsive service with a sense of urgency while maintaining quality and professionalism.
Strong written and verbal communication skills.
Ability to communicate effectively with employees, managers, vendors, government agencies, and other stakeholders.
Strong listening skills with the ability to understand requests, ask appropriate questions, and convey information clearly.
Ability to represent the company professionally in unemployment telephone hearings.
Ability to handle confidential and sensitive information with discretion.
Strong organizational, follow-up, and recordkeeping skills.
Ability to manage multiple priorities, meet deadlines, and work with time-sensitive information.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to work independently while remaining connected and responsive to the HR team.
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Success Stories from Candidates Placed in this Field
Selvi.k - Bangalore
ARON Universal client/ El Populo Tech Solutions Pvt Ltd Consultant, Bangalore
★★★★★
"I am really really happy and grateful to share with you this moment that I have received an offer from Aron Universal Limited as a Senior Executive HR and I wanted to take a moment to express my sincere gratitude to Pallavi Team for the support you have provided from the beginning. Your assistance has been invaluable to me during this time. Your expertise and timely responses have greatly contributed to the progress and success from the beginning till my job search. Thank you so much again team for the entire support over call.
Thank you so much"
Sanghamitra Mahapatra - Pune
Meraqui, Pune
★★★★★
"Hi Team Got job in Meraqui
through your service. Thank you so much for your support and
follow up.
Sanghamitra Mahapatra"
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