Job Description
Riverbed Technology is a global leader in AIOps for observability, helping organizations optimize digital experiences through AI-powered automation, observability, application performance monitoring, and IT operations solutions. With more than 20 years of innovation and customers including 95% of the Fortune 100, Riverbed delivers secure and high-performance digital experiences worldwide. The Performance Consultants - Operations Specialists role is responsible for supporting Riverbed solutions as part of the Customer Experience (CX) Team. The specialist will analyze customer IT environments, understand business requirements, assist customers in maximizing the adoption of Riverbed solutions, resolve complex operational issues, implement system configuration changes, software updates, dashboard creation, and application onboarding. The role includes collaborating with customer support teams, developers, partners, and stakeholders to ensure effective issue resolution. Responsibilities also include digital experience monitoring, application performance troubleshooting, end-user performance analysis, creating knowledge base articles, maintaining documentation, identifying monitoring vulnerabilities, monitoring system performance, providing preventive maintenance, training Level 1 and Level 2 support teams, improving system efficiency, acting as a trusted advisor to customers, delivering Riverbed-based solutions within project timelines, and maintaining strong relationships with customers and internal teams. Candidates should have a Bachelor's or Master's degree in Computer Science or equivalent experience with at least 3+ years of IT operations support experience focused on application engineering, application performance management, end-user experience solutions, technical troubleshooting, scripting, managed services, customer communication, and presentation skills. The role supports Extended EMEA and US East Coast time zones.
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