Job Description
Clock Edge Technologies Private Limited is hiring a Lead Associate – BPaaS Helpdesk for its Hyderabad office. Information Technology and Services. 51–200 employees. This is a 5-day Work From Office opportunity for professionals with 5–8 years of experience in HR Operations and HR Shared Services. Ref No: DLTJP – Lead Associate BPaaS Helpdesk. The selected candidate will be responsible for managing HR Operations across the Hire to Retire lifecycle including HR Helpdesk support, Payroll Administration, Leave Administration, Benefits Administration, Time and Attendance Management, HRIS support, employee query resolution through email, chat, and phone, case management, ticket handling, SLA management, payroll audits, data management, process documentation, SOP creation, knowledge article maintenance, stakeholder management, team mentoring, and continuous process improvement. Candidates should have hands-on experience with HRIS platforms such as Workday, SAP, Oracle, SuccessFactors, Salesforce, or UKG. Experience with Microsoft Excel, Outlook, Word, PowerPoint, analytical and problem-solving skills, documentation, and stakeholder management is mandatory. Knowledge of ADP, Unit4, Payroll Compliance, HR Shared Services, Audit Readiness, Escalation Management, Confidential Data Handling, and Cross-functional Collaboration will be an added advantage. Applicants should mention Ref No: DLTJP – Lead Associate BPaaS Helpdesk in the email subject line while applying.Salary ₹7.5 LPA.
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