Firstcall I is hiring experienced professionals for WFA ā Team Member / SME roles. The position requires strong HR Operations experience with expertise in employee query management, email handling, leave administration, learning and development support, quality checking, coaching, and employee helpdesk operations. Candidates should possess excellent communication skills, strong Excel knowledge, and the ability to maintain employee data confidentiality while supporting HR shared services operations.
Key Responsibilities
Manage employee queries and HR helpdesk activities.
Handle email management and employee support requests.
Administer leave management processes and related documentation.
Support Learning & Development activities and employee programs.
Perform quality checking and process audits.
Provide coaching and guidance to team members.
Maintain employee records and ensure data confidentiality.
Support HR operations and shared services activities.
Work with HR systems and Oracle HCM platforms.
Prepare reports and analyze operational data using Excel.
Ensure service quality and adherence to process standards.
Support continuous process improvement initiatives.
Requirements
4 to 6.5 years of experience.
Minimum 3 years of HR Operations experience.
Experience in employee query management, email support, leave management, and Learning & Development.
Oracle HCM experience preferred.
Quality checking and coaching experience required.
Strong communication skills.
Advanced Excel knowledge and reporting skills.
Experience in HR helpdesk operations.
Ability to maintain employee data confidentiality.
HR Graduate preferred.
Candidates must be available for face-to-face interviews in Mumbai.
Interview Details
Face-to-Face Interview Date 28 June
Interview Time 10:00 AM ā 12:30 PM
Recruiter Contact Details Locked
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