Job Description
Boston Consulting Group (BCG) partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. Founded in 1963, BCG pioneered business strategy and today helps clients drive transformation, growth, innovation, and competitive advantage through consulting, technology, design, and digital ventures. The organization operates through diverse global teams that combine industry expertise and collaborative problem-solving to deliver meaningful business impact.
The Global Talent Acquisition Senior Specialist – Operations CoE will work at the core of BCG’s global Talent Acquisition ecosystem, connecting policies, tools, and processes to strengthen governance, reduce risk, and ensure compliant recruiting operations worldwide.
Responsibilities
Policy Governance and Compliance
Own and continuously evolve global Talent Acquisition policies and governance frameworks to enable compliant and risk-mitigated operations with a strong focus on data privacy and protection.
Drive alignment across Legal, Data Protection Office, Responsible AI teams, and other stakeholders to translate regulatory requirements into scalable operational practices.
Lead the development and deployment of GenAI-enabled solutions that improve policy accessibility, accelerate updates, and strengthen global adoption and adherence.
Identify policy gaps, compliance risks, and operational trends while providing actionable recommendations to improve governance effectiveness and reduce risk exposure.
Tool Access Management and Coordination
Own user access governance for Talent Acquisition platforms including operational oversight, access structures, role models, and continuous optimization of user access management processes.
Drive harmonized access management practices across regions and business units to improve consistency, transparency, and operational efficiency.
Analyze platform usage patterns, access trends, and user behaviors to generate actionable insights and recommend improvements.
Lead and grow a global user community that promotes knowledge sharing and scalable best practices across recruiting teams.
Process Harmonization and Insights
Lead analysis and harmonization of recruiting processes across local, regional, and business unit teams.
Identify root causes, eliminate inefficiencies, and define scalable best practices.
Drive continuous improvement initiatives by translating operational findings and stakeholder feedback into practical recommendations.
Own KPI frameworks and reporting approaches that generate meaningful insights into policy effectiveness, operational performance, and process improvement opportunities.
Drive stakeholder alignment through governance forums, decision documentation, implementation tracking, and follow-up actions.
CoE Positioning and Impact
Strengthen the GTA OPS Center of Excellence as a trusted global authority for recruiting operations, governance, and process excellence.
Lead the GTA OPS Functional Leadership Community and drive collaboration and exchange of best practices.
Partner with Talent Acquisition Learning and Development teams to design and deliver practical learning solutions that improve adoption of global policies, tools, and processes.
Who You'll Work With
You will be part of BCG's Global Talent Acquisition team and report to the Senior Manager and Head of BCG’s Global TA OPS CoE.
You will collaborate with stakeholders across Process, Product, Data, IT, Finance, Procurement, and Legal functions globally.
The working environment is collaborative, trust-based, dynamic, and strongly outcome-oriented.
What You'll Bring
4+ years of experience in Talent Acquisition, HR Operations, Governance, or a related field.
Proven ability to drive operational improvements, manage cross-functional initiatives, and deliver results in global matrix environments.
Strong analytical and problem-solving capabilities.
Experience translating operational insights and data into practical recommendations.
Experience working with global stakeholders and complex organizational structures.
Strong digital fluency including Microsoft 365, reporting tools, and GenAI-enabled applications.
Practical understanding of data privacy, compliance, and risk considerations related to HR and recruiting operations.
Ability to balance strategic thinking with hands-on execution in a fast-paced environment.
Additional Skills
Ability to independently drive initiatives from problem identification through implementation.
Strong critical thinking and structured problem-solving approach.
Excellent stakeholder management and influencing skills.
Experience leveraging automation, technology, and GenAI solutions to improve operational effectiveness.
Ability to manage sensitive and confidential information with integrity and sound judgment.
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