Job Description
Position: ServiceNow HRSD Lead / Agentic AI Implementation
Experience: 7ā10 Years
Location: Bangalore, Karnataka
Job Description:
Million Minds Infotech is looking for an experienced professional with strong expertise in ServiceNow HRSD, integrations and Agentic AI implementations. The role involves designing, implementing and optimizing scalable HR technology solutions that improve employee experience and automate HR workflows.
Key Responsibilities:
⢠Lead end-to-end ServiceNow HRSD implementations.
⢠Manage HR Case and Knowledge Management, Lifecycle Events, Employee Center/Pro and HR Service configurations.
⢠Design and customize workflows, HR Case Types, Assignment Rules and Skills.
⢠Integrate ServiceNow with Workday, SAP SuccessFactors, Azure AD and other enterprise systems using REST/SOAP APIs.
⢠Support greenfield implementations, platform upgrades and system optimization.
⢠Develop automation using Business Rules, Script Includes, Client Scripts, UI Policies, GlideAjax and Flow Designer.
⢠Configure SLA policies, escalation rules and service workflows based on ITIL practices.
⢠Manage users, roles, ACLs, forms and tables while maintaining strong data governance.
⢠Develop dashboards and reports for HR KPIs, SLA compliance and service trends.
⢠Collaborate with HR stakeholders, technical teams and cross-functional teams to translate business requirements into technical solutions.
⢠Support knowledge transfer, user enablement, documentation and post-deployment activities.
⢠Contribute to HRSD integrations and Agentic AI implementation initiatives.
Eligibility:
⢠7ā10 years of relevant experience.
⢠Strong hands-on experience in ServiceNow HRSD.
⢠Experience with HRSD implementations, integrations and automation.
⢠Strong knowledge of Workday, SAP SuccessFactors and Azure AD integrations is preferred.
⢠Experience with REST/SOAP APIs and ServiceNow scripting.
⢠Knowledge of ITIL v4 and HR service management processes.
⢠Strong stakeholder management, analytical and communication skills.
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Success Stories from Candidates Placed in this Field
NEHA SINGH - Noida
HR Manager - Tekshapers, Noida
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Puneet Singh - Delhi
Euler Motors (Via Legal Edge HR Services Consultancy)- Euler Motors, Delhi
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"Hi shivi, Pallavi & team very good evening Hope you all doing well!!
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