Job Description
Avalara is an AI-first company that is redefining the relationship between tax and technology. The organization operates an industry-leading cloud compliance platform, processes more than 54 billion customer API calls annually, and files over 6.6 million tax returns each year. Avalara is a billion-dollar business focused on innovation, automation, compliance, and delivering world-class customer experiences while fostering an inclusive and high-performance workplace culture.
The Global Employee Relations Lead will own and drive a globally consistent, AI-enabled Employee Relations framework designed to protect trust, reduce organizational risk, and strengthen Avalara’s Winning Culture. This position combines employee relations expertise, governance, systems thinking, technology enablement, AI adoption, and data-driven decision-making to create scalable global employee relations processes.
The role serves as the primary Employee Relations point of contact for India investigations and participates as a member of the POSH Internal Committee. The position will also partner with Legal teams on high-risk, sensitive, executive-level, and global investigations while ensuring fairness, consistency, legal defensibility, and compliance.
Key responsibilities include designing, implementing, and maintaining a unified global Employee Relations framework covering intake, triage, investigation, documentation, decision-making, closure, reporting, governance, and continuous improvement. Partner with Legal and regional People & Culture teams to establish globally consistent Employee Relations standards while balancing local legal and compliance requirements.
Manage Employee Relations case excellence by ensuring all cases are logged into global systems within defined service level agreements. Monitor intake, assessment, investigation, closure timelines, case aging, and resolution quality while improving process efficiency and consistency across global regions.
Drive standardization through investigation templates, scripts, documentation frameworks, and best practices that promote neutrality, fairness, consistency, audit readiness, and defensibility. Maintain accurate records and conduct regular audits of Employee Relations data quality, compliance, and documentation standards.
Act as the business owner for Employee Relations technology and AI-enabled processes including ServiceNow Employee Relations workflows and AI Investigation Builder solutions. Collaborate with HR Operations, People Technology, AI & Automation teams to design, implement, and optimize AI-powered Employee Relations processes.
Translate Employee Relations workflows into automation opportunities that improve efficiency, reduce manual effort, enhance reporting accuracy, and strengthen compliance. Monitor adoption metrics, alignment rates between AI-generated and manual reports, report generation efficiency, quality benchmarks, and process effectiveness.
Ensure human oversight, legal compliance, privacy protection, and governance controls remain embedded within all AI-enabled Employee Relations activities. Maintain a strong balance between automation and human judgment in sensitive employee matters.
Develop and maintain global Employee Relations dashboards and performance metrics including case volume, severity, trends, outcomes, cycle times, hotspots, documentation quality, system utilization, risk indicators, and process effectiveness. Present regular insights and recommendations to People & Culture leadership and Legal teams.
Build strong partnerships with regional Employee Relations teams, HR Business Partners, Legal teams, HR Operations, business leaders, and leadership councils. Serve as a trusted advisor on complex employee relations matters, workplace culture concerns, investigations, and organizational risk management.
Coach managers and leaders to address workplace concerns proactively, document decisions appropriately, and model behaviors aligned with company values and policies. Support policy awareness, employee education, process transparency, and organizational culture initiatives.
Leverage Employee Relations insights to identify culture risks, employee experience gaps, engagement concerns, attrition trends, and organizational hotspots. Partner with leadership teams to create action plans that improve workplace culture, compliance, employee trust, and business outcomes.
The ideal candidate should possess extensive Employee Relations experience within global organizations and demonstrate expertise in investigations, governance, compliance, risk mitigation, policy development, stakeholder management, process design, and organizational culture initiatives. Strong experience with Employee Relations technology, ServiceNow workflows, analytics, automation, and AI-enabled HR processes is highly desirable.
Candidates should have exceptional communication, influencing, coaching, documentation, analytical, and problem-solving skills. The ability to engage with senior leaders, Legal teams, HR stakeholders, and employees across multiple regions while maintaining confidentiality, fairness, and objectivity is essential.
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