Job Description
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories. The company is dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. Visa offers opportunities to create impact at scale, tackle meaningful challenges, grow professionally, and contribute to solutions that impact lives globally.
The Senior Manager, Regional Payroll Lead role oversees payroll operations across South Asia and Central Europe, Middle East, and Africa (CEMEA). The role focuses on strategic leadership by translating priorities into objectives and roadmaps, managing payroll delivery with compliance and efficiency, developing governance policies, handling audits, engaging stakeholders and vendors, supporting acquisitions, leading transformation projects, and fostering talent development within the payroll function.
Key responsibilities include leading payroll operations and execution across multiple countries. Manage teams delivering end-to-end payroll services while ensuring compliance, maintaining general ledger accuracy, and driving operational efficiency. Partner with global teams and stakeholders to develop and execute payroll policies, manage requests, and ensure alignment across regions. Provide strategic context to teams to support efficient execution and challenge existing processes to drive continuous improvement.
The role includes managing internal and external payroll audits, ensuring payroll controls and compliance requirements are met. Lead payroll projects and change initiatives to improve current processes and communication channels. Build strong relationships with internal stakeholders and third-party vendors while ensuring effective communication tailored to different audiences.
Lead reviews with payroll vendors, ensuring adherence to service level agreements and performance expectations. Work closely with vendors and internal teams to resolve delivery issues and improve service quality. Facilitate vendor governance discussions and hold vendors accountable for service delivery standards.
The Senior Manager will support acquisitions and lead strategic payroll projects. Maintain detailed project documentation including roles, responsibilities, meeting minutes, timelines, and stakeholder accountability. Communicate changes proactively and provide clear expectations regarding outcomes and deliverables.
Responsibilities also include building payroll roadmaps aligned with strategic objectives, validating assumptions through data and experimentation, applying prioritization frameworks, and ensuring initiatives support long-term organizational goals.
As a people leader, the role will drive team performance, accountability, engagement, and career growth. Lead mid to large payroll teams while developing future leaders and creating an inclusive and psychologically safe environment. Coach team members on goal setting, performance management, and strategic thinking. Translate high-level business strategies into actionable team objectives and key results.
The ideal candidate will possess extensive leadership experience in regional or global payroll operations or shared services environments. The role requires experience leading high-performing multi-country teams and managing complex payroll operations across diverse geographies.
Candidates should have strong stakeholder management capabilities and experience partnering with senior business leaders and executives. Exceptional communication skills are required to explain complex payroll topics, manage employee-facing payroll communications, and influence stakeholders across regions and functions.
The role requires expertise in shared services environments, payroll vendor governance, contract management, service level agreement management, and continuous improvement initiatives. Deep knowledge of payroll operations, payroll compliance, labor regulations, payroll risk management, and payroll controls across South Asia and CEMEA markets is essential, including countries such as India, UAE, South Africa, Ukraine, and Egypt.
Applicants should demonstrate strong operational excellence, process optimization, transformation leadership, and data-driven decision-making capabilities. The ability to balance strategic leadership, executive engagement, people management, and operational execution is critical.
Visa requires employees to work from the office at least three days per week, with specific expectations communicated by the hiring manager.
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