Job Description
People Operations continues to evolve its operating model to drive scale, quality, and efficiency through structured Continuous Improvement (CI), Lean, and Six Sigma practices, augmented by automation and AI where appropriate. This role serves as a senior individual contributor responsible for orchestrating CI programs, ensuring disciplined intake, prioritization, execution governance, and measurable value delivery.
The role is centered on process excellence and CI program management, owning the mechanisms that convert operational problems into clearly defined improvement initiatives, tracking them through execution, and ensuring benefits realization. While the role partners closely with automation and AI solution teams, its primary accountability is process design, CI rigor, and execution flow.
Key Responsibilities
Own and operate the CI intake model, ensuring ideas are consistently assessed using Lean and Six Sigma principles including problem clarity, root cause analysis, value, and feasibility.
Translate intake requests into well-formed CI charters with defined scope, problem statements, baseline metrics, target state, benefits, risks, and dependencies.
Ensure CI efforts focus on cycle time reduction, waste elimination, defect reduction, standardization, and flow efficiency.
Manage the CI delivery cadence, ensuring initiatives progress predictably from intake through implementation and benefit realization.
Apply Lean methodologies including value stream mapping, waste identification, handoff reduction, and flow optimization to diagnose and improve end-to-end processes.
Apply Six Sigma techniques including root cause analysis, variation reduction, and control mechanisms to address recurring defects and quality issues.
Ensure improvements are designed into the process and are not reliant on individual behavior or workarounds.
Support establishment of process controls, KPIs, and monitoring mechanisms to sustain gains.
Own and maintain the ADO backlog, ensuring CI work items are properly scoped, prioritized, tracked, and documented.
Support security, privacy, and compliance reviews by ensuring CI initiatives have complete artifacts and meet governance entry criteria.
Track dependencies, risks, and constraints across CI, operations, platform, and policy stakeholders.
Maintain strong operational hygiene through clear decision logs, status transparency, and audit-ready documentation.
Own CI program reporting, providing visibility into throughput, aging, risks, blocked items, and delivered value.
Produce structured insights that highlight systemic bottlenecks, recurring failure points, and improvement themes.
Partner with operations, COEs, automation teams, engineering, and governance functions to keep CI initiatives unblocked.
Act as the coordination point between problem identification, CI design, and execution.
Influence outcomes through data, structure, and continuous improvement rigor.
Required Qualifications
Bachelor's Degree in Human Resources, Business, or related field and 7+ years of experience in process improvement, continuous improvement, operations excellence, or program execution roles.
OR Master's Degree in Human Resources, Business, Operations, or related field and 5+ years of experience in process improvement, continuous improvement, operations excellence, or program execution roles.
Proven ability to manage CI intake, charters, backlogs, dependencies, and delivery cadence.
Strong analytical skills with the ability to break down complex and ambiguous problems into structured improvement initiatives.
Preferred Qualifications
Strong hands-on experience applying Lean and/or Six Sigma methodologies in operational environments.
Formal Lean or Six Sigma Black Belt certification preferred.
Experience in Program or Project Management, particularly for transformation or continuous improvement initiatives.
Experience in low code or no code development and exposure to automation or AI-enabled process redesign.
Familiarity with Azure DevOps (ADO) or similar work tracking systems.
Experience working across multiple stakeholders in complex and compliance-sensitive environments.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. The organization promotes a culture of growth mindset, innovation, collaboration, respect, integrity, accountability, and inclusion.
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