Job Description
Aristocrat is a global leader in gaming content and technology. As an HR Associate within the Information Technology division, you will play a key role in advancing People & Culture initiatives while contributing to improved employee support and service delivery. This position is ideal for individuals passionate about leveraging modern technology, AI, and automation to transform HR functions and enhance employee experiences.
Key responsibilities include delivering exceptional customer support by responding to People & Culture inquiries from employees, managers, and HR business partners through email, chat, phone, and AI-powered service platforms. The role involves resolving inquiries accurately and efficiently using knowledge guides, HR systems, chatbot platforms, and AI-assisted tools. The candidate will support the US region and work in US shifts.
Additional duties include capturing and managing cases through helpdesk and case management tools, processing HR transactions, communicating HR policies and programs in a clear and user-friendly manner, managing workloads according to service level agreements, updating inquiry resolutions in support systems, supporting the adoption of AI-powered service tools and chatbots, identifying recurring inquiry themes, contributing to chatbot content and knowledge articles, reviewing AI-generated responses for accuracy and compliance, partnering with internal teams to improve knowledge content and employee support journeys, utilizing reporting insights to optimize service delivery, and ensuring the secure handling of confidential employee information.
The ideal candidate should possess a Bachelor’s Degree in IT, Business, or a related field or equivalent experience. Strong verbal and written English communication skills are required. Experience in HR shared services, HR operations, HR contact centers, or employee support environments is preferred. Candidates should demonstrate strong customer service skills, adaptability, multitasking ability, independent working capability, proficiency with HR systems and digital support tools, and an interest in AI, automation, chatbots, and technology-enabled employee support. Experience in knowledge management, chatbot content creation, service improvement initiatives, or process optimization will be an advantage.
Aristocrat offers a collaborative and inclusive workplace built around its values of All About the Player, Talent Unleashed, Collective Brilliance, and Good Business Good Citizen. The company provides robust benefits, employee wellbeing initiatives, global career opportunities, and a diverse work environment where employees are encouraged to realize their full potential. No travel is required for this role. Candidates must be authorized to work in India without current or future visa sponsorship requirements.
Recruiter Contact Details Locked
To view company contact information, email, phone number, and apply to this job directly, please register or login first.
Success Stories from Candidates Placed in this Field
ABHIJEET SAWANT - MUMBAI
Honest Shelters Pvt Ltd, Mumbai - Head HR
★★★★★
"Thanks Pallavi & team for great support. It was really useful for me during my searching days. By checking regularly these updates, I recently got placed at Honest Group as a Head HR. It is indeed good platforms for all HR professionals. Thanks a lot!"
Prabhat - Noida
Eduspace Technologies Pvt Ltd (Proctur), Noida - HR Manager
★★★★★
"This is to inform you that i joined as an HR Manager with Eduspace Technologies pvt ltd (Proctur)- for Noida Pune and Kanpur through your services. This is my third job i joined through your services, thank you and your team for all the help and leads. I will surely let people know to use your services.
Thank you again.
You are doing a great job for
jobless people!!"
Want to crack a role like this? Let our placement experts help you.
Chat on WhatsApp
