Job Description
We Are Hiring | Tower Lead - L&D Operations
Role: Tower Lead - Learning & Development (L&D) Operations
Location: Bangalore
Experience: 12-18 Years
Employment Type: Full-time
Role Overview:
We are seeking an experienced Tower Lead - L&D Operations to set up, stabilize, and lead end-to-end learning administration for a high-impact global client account.
Key Responsibilities:
• Service Delivery: Own end-to-end service delivery across virtual, classroom, digital, and blended learning operations, including LMS administration and learner support.
• Transition & Stabilization: Partner with transition, solution, and tech teams to drive process discovery, KT, control design, and seamless go-live for new client accounts.
• Operational Excellence: Drive SLA/KPI performance, root-cause analysis, quality routines, and continuous process improvement initiatives.
• Technology & Transformation: Champion automation, self-service adoption, and process standardization across LMS workflows.
• Stakeholder & Vendor Governance: Act as the primary operational contact for client L&D leaders, manage vendor tracking, and ensure audit compliance.
• Team Leadership: Mentor, coach, and manage team leads, learning coordinators, and analysts to build a high-performing delivery team.
Required Skills & Qualifications:
• 12-18 years of experience with proven leadership in global L&D operations, shared services, or HRO delivery.
• Deep domain expertise across the complete learning lifecycle: intake, catalog maintenance, scheduling, nominations, completions, compliance, and vendor management.
• Hands-on governance of enterprise LMS platforms (Cornerstone OnDemand, SuccessFactors, Workday Learning, or Oracle Learning).
• Proven track record in account transitions, SOP design, operational readiness, and post-go-live stabilization in multi-country setups.
• Strong command over SLA/KPI management, workforce capacity planning, process controls, and audit readiness.
• Exceptional executive presence, client stakeholder management, and people leadership skills.
How to Apply:
Interested candidates are invited to share their updated resume to register for a virtual interview.
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