Job Description
Viatii Private Limited is looking for a female HR Manager with experience in the travel industry to manage and drive end-to-end HR functions. The role involves recruitment, workforce planning, HR operations, onboarding, performance management, training, employee relations, engagement, retention, payroll inputs, incentives, and statutory compliance.
The HR Manager will work closely with business and operational teams to ensure effective people management, especially for 24/7 travel operations, seasonal staffing, and target-driven sales and operations teams.
Key Responsibilities
Recruitment & Talent Acquisition
Manage the complete recruitment lifecycle for various travel and business functions.
Recruit Ticketing Agents, Travel Consultants, Reservation Executives, Operations staff, Corporate Sales professionals, and seasonal employees.
Handle sourcing, screening, interview coordination, selection, offer management, and onboarding.
Manage high-volume hiring requirements during peak travel seasons.
Coordinate recruitment according to business and workforce requirements.
Workforce Planning
Plan manpower requirements based on business volumes and peak travel seasons.
Ensure adequate staffing for 24/7 operational shifts.
Develop workforce plans for high-volume and seasonal hiring.
Coordinate with department heads to understand current and future manpower requirements.
Monitor staffing levels and identify potential workforce gaps.
Onboarding & Induction
Manage structured onboarding processes for new employees.
Coordinate induction and organizational orientation.
Ensure employees understand company culture, policies, processes, and job expectations.
Support onboarding related to travel products, GDS systems, customer service, and operational requirements.
Ensure all joining documentation and HR formalities are completed.
HR Operations
Manage day-to-day HR operations across the organization.
Handle employee contracts and HR documentation.
Maintain employee information and records through HRIS.
Manage leave and attendance processes.
Prepare and maintain shift rosters for the 24/7 operational desk.
Ensure HR processes are implemented consistently across departments.
Performance Management
Manage employee performance management processes.
Establish and monitor KPIs and OKRs for sales and operations teams.
Coordinate periodic performance review cycles.
Work with managers to identify performance gaps and improvement areas.
Support performance improvement and employee development initiatives.
Training & Development
Conduct training needs analysis for employees.
Identify development requirements across travel and operational functions.
Coordinate training on:
Travel products
GDS systems
Customer service
Compliance
Operational processes
Monitor training effectiveness and employee development.
Employee Relations
Handle employee relations and workplace concerns.
Manage employee grievances and support timely resolution.
Handle conflicts and disciplinary matters professionally.
Maintain positive relationships between employees and management.
Promote a healthy and productive workplace culture.
Employee Engagement & Retention
Develop and coordinate employee engagement initiatives.
Support retention strategies for target-driven sales and operations teams.
Conduct employee feedback activities where required.
Identify factors affecting employee satisfaction and retention.
Work on initiatives to strengthen employee engagement and organizational culture.
Exit Management & Attrition Analysis
Manage employee exit and separation processes.
Conduct exit interviews and document employee feedback.
Analyze employee attrition trends.
Identify key reasons for employee turnover.
Recommend and implement appropriate retention measures.
Payroll, Incentives & Benefits
Coordinate HR inputs required for payroll processing.
Support attendance, leave, shift, and payroll-related data.
Coordinate incentive-related information for sales and operations employees.
Manage HR inputs related to travel perks and commission structures.
Ensure relevant employee compensation information is maintained accurately.
Labour Law & HR Compliance
Ensure compliance with applicable labour laws and statutory HR requirements.
Maintain required HR records and documentation.
Support compliance processes related to employee contracts, payroll, attendance, and workplace practices.
Ensure HR policies and processes remain aligned with applicable regulations.
Culture Building
Contribute to building a strong and positive organizational culture.
Promote employee engagement, collaboration, and effective communication.
Work with leadership to implement people-focused initiatives.
Support a culture of accountability and continuous improvement.
Key Areas of Expertise
HR Operations
Recruitment & Talent Acquisition
Travel Industry Hiring
Workforce Planning
High-Volume Recruitment
24/7 Workforce Management
Employee Onboarding
HRIS
Attendance & Leave Management
Shift Roster Management
Performance Management
KPI & OKR Management
Training & Development
Employee Relations
Grievance Handling
Employee Engagement
Retention & Attrition Management
Exit Interviews
Payroll Coordination
Incentive & Commission Management
Labour Law Compliance
HR Policy & Culture Building
Ideal Candidate Profile
The ideal candidate should have strong knowledge of end-to-end HR operations and recruitment, preferably within the travel industry. The candidate should be comfortable managing high-volume hiring, 24/7 workforce requirements, employee relations, performance management, and HR compliance.
Strong communication, interpersonal, organizational, problem-solving, and stakeholder-management skills will be important for this position.
Work Details
Location: Gurugram
Work Mode: 5 Days WFO
Shift: 11:00 AM ā 8:00 PM / 12:00 PM ā 9:00 PM
Salary: Best in Industry, based on interview and last drawn salary
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Success Stories from Candidates Placed in this Field
Manish Sharma - Bengaluru
Jois Design House, Bengaluru- HR Manager
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Shiprocket , Gurgaon - Associate Manager - HR
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