Job Description
LPL Financial is a leading wealth management enterprise and independent broker-dealer committed to empowering financial advisors to deliver personalized financial advice across the nation. Operating within the Financial Services and Wealth Management industry with an enterprise employee size exceeding eight thousand professionals globally, the organization expands its technological and operational capabilities through the LPL Global Capability Center located in Hyderabad.
The Sr. Benefits Administration Specialist will support the scalable, accurate, and employee-centric delivery of benefits for LPL Financial in Hyderabad. As the organization grows, this role provides disciplined day-to-day administration across benefit programs, enrollments, employee lifecycle changes, vendor coordination, query resolution, operational controls, reporting, and employee communications. The position serves as a vital operational link among employees, Total Rewards, People Operations, Payroll, Finance, Procurement, Legal, Compliance, technology teams, and external benefit partners. The individual will combine strong execution, service orientation, data discipline, and risk awareness to deliver a reliable employee experience while protecting data confidentiality and supporting effective corporate governance.
Key Responsibilities
Benefits Administration and Employee Lifecycle
Support employee benefits administration, including enrollments, claim settlements, policy renewals, and employee lifecycle updates.
Maintain accurate benefits records, policy documentation, and employee master data across relevant human resource systems.
Employee Support and Stakeholder Coordination
Provide detailed guidance and operational support for employee benefits-related queries and ticket requests.
Work collaboratively with benefit vendors, insurers, Payroll, HR, and Total Rewards teams to resolve employee and operational requirements promptly.
Vendor Management and Compliance
Assist in coordinating with benefit providers and third-party administrators to maintain effective service delivery against established service level agreements.
Support compliance operations, audits, financial reconciliations, and adherence to established internal policies and statutory procedures.
Reporting and Continuous Improvement
Prepare benefits-related reports and monitor program utilization trends alongside operational service metrics.
Contribute to process enhancements and strategic initiatives that elevate the employee experience and optimize operational efficiency.
Projects and Collaboration
Participate actively in benefit renewals, annual open enrollment activities, system updates, and new program implementations.
Partner with HR, Payroll, Finance, and peripheral teams to support a consistent, unified Total Rewards experience across the workforce.
Requirements and Core Competencies
Bachelor degree in Human Resources, Business Administration, Commerce, Finance, or a related discipline, with an MBA or relevant postgraduate qualification preferred.
Approximately three to seven years of progressive professional experience in benefits administration, Total Rewards operations, HR shared services, HR operations, payroll coordination, or an allied function.
Familiarity with employee benefits administration, human resource operations, payroll processes, vendor coordination, and employee query resolution.
Experience supporting health insurance, medical reimbursements, life and accident insurance, wellness offerings, retirement plans, leave-linked benefits, daycare support, or other India employee benefit programs.
Experience collaborating with insurance carriers, insurance brokers, third-party administrators, and benefit platforms, including SLA and escalation management.
Proficiency in Microsoft Excel and modern HR systems with the capacity to analyze data, maintain high numerical accuracy, and manage sensitive, confidential information appropriately.
Good stakeholder management and communication skills with the capability to explain benefits structures clearly.
Strong teamwork, personal ownership, attention to detail, and ability to manage multiple deliverables in a fast-paced environment.
Flexibility to work across shifts, including US business hours, based on operational and business requirements.
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