Job Description
IT Staffing and Professional Services. Position Overview - We are seeking an experienced and highly professional Employee Relations Manager – W2 Consultants to serve as the primary point of contact for our W2 consultant workforce. This position will be responsible for developing and maintaining strong relationships with consultants throughout their employment lifecycle and ensuring that their questions, concerns, and requests are addressed promptly and professionally. The ideal candidate will combine strong employee-relations expertise, communication skills, IT staffing knowledge, and operational judgment. This individual should be approachable and responsive while maintaining professionalism, confidentiality, and appropriate boundaries when handling sensitive employee matters. Key Responsibilities - Employee and Consultant Relations - Serve as the primary point of contact for W2 consultants regarding employment-related questions, concerns, and requests. Establish and maintain professional, trusted relationships with consultants throughout their employment lifecycle. Provide timely communication and appropriate follow-up on consultant inquiries and concerns. Listen to employee concerns, understand the underlying issue, and coordinate with the appropriate internal stakeholders to achieve resolution. Handle sensitive and escalated matters with discretion, professionalism, and confidentiality. Maintain accurate records of employee concerns, communications, actions taken, and resolutions. Payroll and Employment Support - Coordinate with Payroll and HR regarding questions related to salary, payroll processing, timesheets, deductions, reimbursements, benefits, and employment documentation. Assist consultants in understanding company processes and requirements. Monitor outstanding payroll or employment-related issues and ensure appropriate follow-up through resolution. Escalate complex or sensitive matters to the appropriate management or functional team. Immigration Coordination - Serve as the communication liaison between consultants and the organization's Immigration or Legal team. Coordinate requests and documentation related to H-1B transfers, extensions, amendments, OPT or EAD, and other employment authorization matters. Ensure consultants receive timely updates regarding the status of immigration-related requests. Facilitate communication and follow-up without providing independent legal or immigration advice. Marketing, Projects and Consultant Support - Coordinate with Recruiting, Marketing or Bench Sales, and Account Management regarding consultant marketing status, job opportunities, submissions, interviews, project assignments, and placement activities. Ensure consultants receive appropriate updates regarding their project or marketing status. Assist consultants during onboarding, project transitions, client interviews, assignments, and offboarding. Identify and escalate issues that may impact consultant engagement, retention, or project continuity. Cross-Functional Coordination - Partner effectively with HR, Payroll, Immigration, Recruiting, Marketing or Bench Sales, Sales, Account Management, and senior management. Take ownership of consultant issues and ensure they are routed to the appropriate department. Maintain visibility into open issues and proactively follow up until resolution. Identify recurring employee concerns and recommend improvements to policies, processes, and communication. Ideal Candidate Profile - Bachelor's degree in Human Resources, Business Administration, Management, or a related field preferred. 3 to 7+ years of experience in Employee Relations, HR Operations, Consultant Relations, IT Staffing, Workforce Management, or a related field. Previous experience supporting W2 IT consultants within a U.S. staffing or consulting organization is strongly preferred. Working knowledge of the U.S. IT staffing and consulting environment. Familiarity with H-1B, H-1B transfers, OPT or EAD, and employment authorization processes. Experience coordinating with Payroll, Immigration, Recruiting, HR, and staffing operations. Excellent verbal and written communication skills. Strong interpersonal and relationship-management capabilities. Demonstrated ability to manage sensitive employee concerns with professionalism and discretion. Key Competencies - Employee and Consultant Relationship Management, Conflict Resolution and Issue Management, Cross-Functional Coordination, Professional Communication, Problem Solving, Confidentiality, U.S. Staffing Operations, Payroll and Employment Processes, Immigration Coordination, and Consultant Retention. EEO Statement - Bright Vision Technologies is committed to equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
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Success Stories from Candidates Placed in this Field
Lovely Solanki - Gurgaon
Kaizen Training Solutions, Gurgaon
★★★★★
"Hello Team, I got the placement in Gurugram through your services. Thank you so much for providing the relevant profiles. My suggestions is that please try to only provide the job openings specific what the candidate is looking for. Like I was looki
Lovely Solanki"
Laxmi
OUTBOOKS UK MNC, Gurgaon
★★★★★
"I want to say a bigggggggggggg
THANKS
to the team
and especially you for sharing such amazing opportunities and openings of HR.
I am deeply glad to share I have received an offer from one of the organisation "OUTBOOKS" and will be joining on from Monday 19th sept.
Thanks for providing these services to me and also I would be sharing about this service to my friends who are looking for opportunities in HR domain.
Once again a big thank and
deepest gratitude♫"
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