Reporting to: Sr Manager – HR Operations.
Location Details: Jakkur (Yelahanka) Bangalore (5 days work from office).
Role Purpose: The Manager – Employee Relations (ER) will manage employee grievances, critical incidents, disciplinary matters, suspension, termination, and involuntary separation cases. The role will ensure sensitive employee matters are handled in a structured, fair, timely, confidential, and well-documented manner, with ownership of ER records and statutory/HR letters and close coordination with HRBPs, Business, Legal, and other stakeholders.
Key Responsibilities: Employee Grievances and ER Case Management: • Manage employee grievances and ER cases, including fact-finding, case tracking, stakeholder coordination, and closure. • Maintain confidential case records covering case status, ownership, ageing, actions, escalation, and closure. • Identify recurring grievance themes and provide insights to HR leadership for preventive interventions.
Critical Incidents and Disciplinary Matters: • Manage critical employee incidents involving conduct, behavioural, workplace, and other sensitive matters. • Coordinate investigations, statements, evidence, and disciplinary actions arising from misconduct, policy violations, and Code of Conduct breaches. • Ensure cases are handled consistently in line with approved policies and established processes, in consultation with HR leadership and Legal where required.
Suspension, Termination and Involuntary Separation: • Manage end-to-end HR Operations processes for suspension, termination, and involuntary separation cases. • Coordinate required approvals, employee communications, separation documentation, and stakeholder actions with HRBP, Business, Legal, Payroll, IT, and other teams. • Track cases through final resolution and ensure appropriate records are maintained.
ER Letters, Records and Documentation: • Own ER documentation and the central repository for sensitive employee case records. • Draft, coordinate, and maintain ER/statutory letters including show-cause notices, warning/disciplinary letters, suspension letters, termination letters, and involuntary separation documentation. • Ensure approved templates, version control, confidentiality, data accuracy, and audit readiness of ER records.
Policy, Compliance and Stakeholder Management: • Partner with HR leadership and Legal to ensure ER processes align with applicable employment laws, statutory requirements, and internal policies. • Support review of the Code of Conduct and disciplinary/ER processes and recommend improvements based on case trends. • Collaborate with HR Operations, HRBPs, Business, Legal, Payroll/Finance, IT/Admin/Security, and other stakeholders to ensure timely resolution of cases.
Reporting and Process Improvement: • Prepare ER MIS covering grievances, critical incidents, disciplinary cases, suspension, termination/involuntary separation, ageing, and pending actions. • Highlight high-risk, overdue, or recurring cases and provide actionable insights to HR leadership. • Strengthen ER case management through standard workflows, checklists, templates, documentation protocols, and HRMS/HR Tech enablement.
Required Skills and Competencies: • Strong hands-on experience in Employee Relations and HR Operations. • Experience in grievance handling, disciplinary processes, misconduct cases, and sensitive employee matters. • Hands-on experience in suspension, termination, and involuntary separation processes. • Strong experience in drafting and managing HR/ER letters and case documentation. • Working knowledge of applicable employment/labour laws and internal HR policy frameworks. • Strong stakeholder management, communication, judgement, confidentiality, and conflict-handling skills. • High attention to detail with strong documentation and case follow-through discipline. • Good analytical and reporting skills with working knowledge of Excel/MIS, HRMS/HR Tech experience is an advantage. • Open to travel to manage ER cases if needed for investigation purposes.
Preferred Qualifications: • Graduate or Postgraduate in Human Resources, Business Administration, Labour Relations, or a related field. • 7–10 years of relevant HR experience with significant hands-on Employee Relations exposure (6+ years of highly relevant, hands-on ER experience may also be considered). • Candidates from retail, technology, consumer, or other high-volume/multi-location workforce environments will be preferred.