Job Description
Title: Senior Manager ā Operations (BPO)
Job Category: BPO / Contact Center Operations
Description:
RebootXP is hiring a Senior Manager ā Operations to lead large-scale BPO operations and drive business performance, customer experience and operational excellence. The role involves end-to-end ownership of BPO operations, managing 2,000-3,000+ FTEs across multiple teams and processes, driving productivity, SLA, AHT, CSAT, Quality, FCR and service-level metrics, manpower planning, capacity utilization, shrinkage management, process improvement, cost optimization, operational excellence, leadership development, client management, governance reviews, compliance, employee engagement, retention and attrition control. The position also requires preparation and presentation of MIS, dashboards and business performance reviews to leadership.
Experience: 10+ Years in BPO / Contact Center
Location: Noida
Team Size: 2,000-3,000+ FTEs
Salary: Up to ā¹15 LPA
Industry: BPO / Contact Center
Joining: Immediate / Short Notice Joiners Preferred
Skills: BPO Operations, Operations Leadership, P&L, Workforce Planning, Client Management, KPI Management, Productivity, SLA, AHT, CSAT, Quality, FCR, Capacity Planning, Process Improvement, Cost Optimization, MIS, Stakeholder Management
Requirements: Proven experience in senior operations leadership, strong experience managing large-scale teams, excellent leadership, analytical, communication and presentation skills. Experience handling large-scale domestic/international processes preferred.
Job Type: Full Time
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Success Stories from Candidates Placed in this Field
Indusha Rao - Bangalore
ERBrains, Bangalore
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"It was very nice working with your team, I was getting good number of opportunities and the team was always available whenever needed. Thanks again for all the support and help, I got placed as HR manager in ERBrains"
Vrushali Prakash Mali - Pune
WNS, Pune - Senior HR
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"I would like to thank pallavi and team for providing me with such a great opportunities and because of you guys i got placed in WNS as Senior HR.All my expectations are fulfilled and team members of your company are too helpful whenever i needed any kind"
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