Accenture in India is hiring a Manager - Learning Advisor for its Hyderabad, Telangana, India location. This is a remote opportunity focused on leading end-to-end academic delivery operations across multiple learning programs. The role requires expertise in academic delivery, freelancer hiring, faculty onboarding, resource planning, stakeholder management, program execution, LMS coordination, process management, and performance tracking.
The ideal candidate will be responsible for ensuring delivery excellence through effective freelancer hiring, faculty onboarding, resource allocation, scheduling, stakeholder collaboration, and process optimization. The role focuses on driving seamless program execution, maintaining high delivery standards, and delivering exceptional learner experiences through collaboration with internal teams and external academic talent.
Key Responsibilities:
Lead end-to-end academic delivery operations across multiple learning programs and ensure effective execution.
Manage the complete freelancer hiring lifecycle including sourcing, screening, onboarding, contracting, and deployment of trainers, mentors, evaluators, and faculty members.
Build and maintain a strong freelance talent pool to support current and future learning delivery requirements.
Plan faculty allocation, scheduling, and utilization to ensure timely and efficient program delivery.
Monitor delivery quality, learner experience, and adherence to defined SLAs and quality standards.
Collaborate with curriculum, content, learner success, technology, and business teams to ensure smooth program execution.
Track operational metrics, faculty performance, learner feedback, and delivery KPIs to identify improvement areas and drive continuous improvement.
Manage delivery risks, escalations, and resource challenges while ensuring minimal disruption to learning programs.
Drive process standardization, operational efficiency, and automation initiatives across academic delivery functions.
Build strong relationships with freelance faculty, academic partners, and internal stakeholders to ensure high satisfaction levels.
Manage budgets related to freelancer engagement and delivery operations while optimizing resource utilization.
Qualifications and Skills:
Graduate with 12+ years of experience in Academic Delivery, Academic Operations, Program Operations, or EdTech Operations. MBA preferred.
Proven experience in freelancer or faculty hiring, onboarding, and operations management at scale.
Strong expertise in workforce planning, scheduling, delivery management, academic operations, and program execution.
Experience managing cross-functional stakeholders and multiple concurrent programs.
Strong analytical skills with the ability to monitor KPIs, identify process gaps, and implement corrective actions.
Excellent communication, leadership, stakeholder management, presentation, and problem-solving skills.
Experience working with LMS platforms and academic delivery tools is preferred.
Prior experience in the EdTech industry is highly preferred.
Demonstrated ability to lead teams and drive operational excellence in a fast-paced environment.