Job Description
About Signify
Through bold discovery and cutting-edge innovation, Signify leads an industry that is vital for the future of the planet, lighting. Through its leadership in connected lighting and the Internet of Things, the company is breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
At Signify, employees can shape tomorrow by building on the company's 125+ year legacy while working toward even bolder sustainability goals. Its culture of continuous learning, creativity, and commitment to diversity and inclusion empowers employees to grow their skills and careers.
More About The Role
Job Profile Summary
Acting as the operational engine of the Talent & Learning function, the role partners closely with the HRS team to manage and evolve the Talent & Learning Management System, Workday Learning, and learning partners, while championing a data-driven culture through learning analytics, NPS measurement, and continuous improvement of case fulfilment rates.
Key Areas of Responsibility
Learning Analytics & Insights
Own the end-to-end learning analytics framework, defining KPIs that connect talent and learning investment to business outcomes.
Design and maintain dashboards using Workday, Power BI or equivalent tools, tracking completion rates, learner engagement, time-to-competency, and skills gap closure.
Generate monthly and quarterly learning metrics reports for senior stakeholders, translating data into actionable recommendations.
Conduct root-cause analysis on drop-off rates, low engagement, or underperforming programmes, presenting data-backed improvement plans.
Establish and maintain a learning analytics governance model, ensuring data integrity, consistency, and compliance with privacy regulations including GDPR.
Case Fulfilment & Learning Operations
Define, monitor, and continuously improve case fulfilment SLAs, targeting industry-leading response and resolution times.
Build and manage standardised operating procedures, SOPs, for learning operations, ensuring consistency and scalability across geographies.
Lead a team of Talent and Learning specialists, allocating workloads, managing escalations, and developing team capability.
Partner with Talent and Learning program managers and stakeholders to anticipate demand cycles and align operational capacity proactively.
Workday Learning Platform Management
Serve as the functional owner of Workday Talent & Learning, governing configuration, content architecture, learner journeys, and system health.
Collaborate with the HRIS and HR Technology team on system enhancements, releases, and integrations including Skills Cloud, TechWolf, and Skillsoft Percipio.
Drive platform adoption through targeted change management campaigns, user enablement, and stakeholder communications.
Monitor platform performance metrics including login rates, course completion, and mobile usage where applicable, and implement interventions to close gaps.
Manage vendor relationships and SLAs for integrated content providers and LMS-adjacent tools.
Learning NPS & Learner Experience
Design and operationalise the Learning Net Promoter Score, NPS, measurement framework across all delivery modalities.
Analyse NPS trends, verbatim feedback, and satisfaction data to surface systemic quality issues and prioritise improvements.
Champion a learner-first mindset across the team, embedding feedback loops at every stage of the learning lifecycle.
Benchmark learning NPS internally and against external industry standards, setting targets aligned to function KPIs.
HR Technology Interface & Integration
Act as the Talent & Learning point of contact for the HRS team, representing learning requirements in system roadmap discussions.
Translate business and learning needs into functional specifications for HR Technology projects, ensuring L&D priorities are sequenced and delivered.
Support implementation and UAT of new learning technology features, integrations, and releases.
Champion data interoperability between Workday Learning and adjacent systems including performance management, skills platforms, and employee listening tools.
Stay current on emerging learning technology trends including AI-powered learning, adaptive pathways, and xAPI or LRS, and bring relevant innovations to the function.
Stakeholder Management & Governance
Build trusted relationships with HRBPs, CoE leads, and other stakeholders to understand evolving learning needs and communicate fulfilment status.
Represent learning operations in HR governance forums, providing regular performance updates and exception reporting.
Lead continuous improvement initiatives using data from analytics, NPS, and SLA performance.
Manage the learning operations budget where applicable, ensuring cost efficiency without compromising quality or learner experience.
Critical Experiences & Skills
Master's degree in Human Resources, HR Technology, or a related field.
Strong progressive experience in L&D, with at least 8 years in a learning operations, analytics, or platform management role.
Demonstrated hands-on experience managing Workday Learning including configuration, catalogue management, and reporting.
Proven track record of designing and delivering learning analytics frameworks with measurable business impact.
Experience managing case or request management processes with defined SLAs in a complex, matrixed organisation.
Strong data literacy with the ability to work with dashboards, Excel, and Power BI and present insights to senior audiences.
Experience with Learning NPS or equivalent learner satisfaction measurement methodologies.
Skills
Strong proficiency in Microsoft Excel, Power BI, and dashboard creation.
Excellent analytical and problem-solving abilities with demonstrated critical thinking.
Strong presentation abilities with experience communicating insights to senior leaders.
Active listening skills with the ability to understand stakeholder needs and translate them into analytical solutions.
Collaborative approach with the ability to work cross-functionally.
People management skills.
Preferred
Experience with HR technology integration projects involving Workday, TechWolf, Skillsoft, or similar platforms.
Workday Learning certification or equivalent LMS administration qualification.
Familiarity with skills-based organisation design and skills taxonomy frameworks.
Exposure to xAPI and LRS architecture and modern learning measurement standards.
Experience in a global or multi-regional L&D function spanning multiple countries.
Change management experience.
Basic understanding of AI applications in HR including Generative AI and Agentic AI.
Everything Weāll Do For You
You can grow a lasting career at Signify. The company will encourage, support, and challenge employees and help them learn and progress in a way that is right for them, with coaching and mentoring along the way.
Signify values every one of its 27,000+ people and believes that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, the company is dedicated to creating an inclusive environment where every voice is heard and valued.
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