Job Description
HR Lead
Location: Goregaon East, Mumbai
Experience: 8–10 Years
Qualification: Graduate / Post Graduate
Industry: KPO / BPO
Key Skills:
• HR Operations & Management
• Employee Lifecycle Management (Onboarding to Exit)
• Payroll Management
• Attendance & Leave Administration
• Statutory Compliance (PF, ESIC, PT, Labour Laws, CLRA, Shops & Establishment)
• Employee Relations & Conflict Resolution
• Performance Management
• Compensation & Benefits Administration
• HRMS / HRIS Tools
• Client & Stakeholder Management
• Team Leadership & Coaching
• Process Improvement
• Escalation Management
• Employee Engagement
Role Responsibilities:
• Manage end-to-end employee lifecycle processes including onboarding, exits, and transitions.
• Oversee payroll processing, attendance, and leave management activities.
• Ensure statutory compliance including PF, ESIC, PT, and labour law regulations.
• Handle employee relations, grievances, and conflict resolution.
• Drive performance management, promotions, and internal transfers.
• Manage compensation and benefits administration processes.
• Coordinate with clients and internal stakeholders for HR service delivery.
• Lead and mentor HR teams while ensuring high performance standards.
• Improve HR processes, workflows, and escalation handling mechanisms.
• Support employee engagement and retention initiatives.
Requirements:
• 8–10 years of experience in HR Operations or HR Management roles.
• Strong knowledge of labour laws and compliance frameworks.
• Hands-on experience with HRMS/HRIS platforms.
• Strong analytical, leadership, and decision-making skills.
• Ability to manage multiple priorities in a fast-paced KPO/BPO environment.
Ideal Candidate:
• Experienced HR leader with strong operational and compliance expertise.
• Capable of leading teams and driving HR excellence across client environments.
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Success Stories from Candidates Placed in this Field
Ravi - Bangalore
DiFACTO Robotics and Automation Pvt Ltd., Bangalore
★★★★★
"Thank you so much Pallavi and team, they did a great job. They understood and aligned with my requirements and shared the relevant openings. Thanks, I have got the job opportunity and I have joined Difacto as Lead HR in bangalore. Thanks to the ent"
Tripti Kohli - Delhi NCR
EY India, Delhi
★★★★★
"Hi Pallavi,
It has been a month since I took your services and to be very honest I am really happy and satisfied with your services. I got placed in EY India. It is one of the biggest opportunities I have had in a while. Thankyou so much for your services.
Special thanks to Ayushi, who used to send me leads even
at night. Thankyou for all your
support"
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